Shipping policy

Shipping Policy

Shipment Processing Times

• Processing window: All orders are processed within 2–3 business days.
• Schedule: Shipments are not dispatched or delivered on weekends or holidays.
• High volume delays: Processing may take additional days during peak promotional periods.
• Communication: We will notify you via email if your order faces significant delays.

Shipping Rates & Delivery Estimates

• Calculated fees: Shipping charges are calculated and displayed dynamically at checkout.
• Free shipping: Complimentary shipping automatically applies to curated item bundles, including The Hanley-Family Pack and select product collections.
• Delivery timeline: Standard transit times generally range between 6 to 7 business days depending on your location.

Shipment Confirmation & Order Tracking

• Tracking email: You will receive a shipment confirmation email once your order ships.
• Active tracking: This email contains your active tracking number(s) to monitor transit progress.
• Activation: Tracking numbers update within 24 hours of generation.

Customs, Duties, and Taxes

• Fee responsibility: Hanley's Foods is not responsible for any customs or taxes applied to your order.
• Tariff responsibility: All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

Damages

• Liability limit: Hanley's Foods is not liable for products damaged or lost during transit.
• Filing claims: If you received your order damaged, please contact the shipment carrier to file a claim.
• Evidence: Save all packaging materials and damaged goods before filing a claim.

• Email: hello@hanleysfoods.com
• Phone: (225) 366-0992
• Online Form: Hanley's Foods Contact Page