Legal

Privacy Policy

Last updated: September 5, 2026

Hanley’s Foods, Inc. (“Hanley’s Foods,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit www.hanleysfoods.com (the “Site”), purchase our products, create an account, join our rewards program, subscribe to marketing communications, or otherwise communicate with us.

Personal Information We Collect

Depending on how you interact with the Site, we may collect the following categories of personal information:

  • Contact and order information: Your name, billing address, shipping address, email address, telephone number, products ordered, and order history.

  • Payment information: Payment and transaction details necessary to complete your purchase. Payment card information is processed by our payment service providers.

  • Account and rewards information: Login information, account preferences, rewards activity, and related information you provide.

  • Communications: Information you provide when contacting us, submitting a form, entering a promotion, reviewing a product, or requesting customer support.

  • Device and usage information: Your IP address, browser type, device type, operating system, time zone, cookie identifiers, referring website, pages and products viewed, searches, clicks, and other interactions with the Site.

  • Shopping activity: Products viewed, items added to or removed from your cart, checkout activity, purchases, and related transaction events.

  • Marketing information: Your marketing preferences and information about how you interact with our emails, advertisements, and promotional campaigns.

We may receive information from Shopify, payment processors, shipping and fulfillment providers, analytics providers, advertising partners, social media platforms, and other service providers that help us operate our business.

Cookies and Similar Technologies

We use cookies, pixels, tags, web beacons, log files, and similar technologies to:

  • Operate and secure the Site;

  • Maintain your shopping cart and account;

  • Remember your preferences;

  • Understand how visitors use the Site;

  • Detect fraud and other unauthorized activity;

  • Measure the effectiveness of our advertising; and

  • Provide advertising that may be more relevant to your interests.

You can manage non-essential cookies through the cookie banner or Cookie Preferences link on our Site. You may also adjust your browser settings to block or delete cookies. Blocking certain cookies may affect how the Site functions.

TikTok Pixel and TikTok Advertising

We use the TikTok Pixel on our Site. The TikTok Pixel is a tracking technology that uses cookies and similar technologies to collect and send information about website activity to TikTok.

Depending on your interaction with the Site and how our TikTok integration is configured, this information may include:

  • Pages and products viewed;

  • Searches and buttons clicked;

  • Products added to your cart;

  • Checkout and purchase activity;

  • Product names, categories, order values, and currency;

  • Your IP address;

  • Browser, device, operating-system, and user-agent information;

  • Cookie and advertising identifiers;

  • Referring URLs, timestamps, and page metadata; and

  • Other events associated with your use of the Site.

We use this information to measure website traffic and advertising performance, attribute purchases and other actions to advertising campaigns, optimize our campaigns, create advertising audiences, find potential customers, and show you more relevant advertisements on TikTok.

Depending on the data-sharing level selected in our Shopify and TikTok settings, we may also use TikTok’s Events API or Advanced Matching features. If enabled, identifying information you provide—such as your email address, telephone number, name, or location—may be hashed or otherwise protected before being shared with TikTok for advertising measurement and matching purposes.

We do not intentionally provide TikTok with payment-card numbers or sensitive personal information through these advertising technologies.

TikTok handles information it receives according to its own privacy practices. You can learn more by reviewing the TikTok Privacy Policy at:

https://www.tiktok.com/legal/page/us/privacy-policy/en

How We Use Personal Information

We may use personal information to:

  • Process payments and fulfill, ship, and manage orders;

  • Provide order confirmations, invoices, and customer support;

  • Create and maintain customer and rewards accounts;

  • Communicate with you about orders, products, promotions, and services;

  • Personalize and improve the Site and customer experience;

  • Analyze website traffic and customer interactions;

  • Measure and improve our marketing and advertising campaigns;

  • Display targeted or interest-based advertising;

  • Detect fraud, security threats, and other unauthorized activity;

  • Comply with applicable laws and enforce our agreements; and

  • Protect our rights, customers, employees, and business.

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify, which powers our online store;

  • Payment processors and financial institutions;

  • Shipping, fulfillment, warehousing, and customer-service providers;

  • Website hosting, technology, security, and fraud-prevention providers;

  • Analytics and advertising providers, which may include Google, Meta, Microsoft/Bing, and TikTok;

  • Email, rewards, and marketing service providers;

  • Professional advisers, including attorneys, accountants, and insurers;

  • Government agencies or other parties when required by law; and

  • A buyer, successor, or other relevant party in connection with a merger, financing, sale, reorganization, or transfer of all or part of our business.

You can learn more about how Shopify handles personal information at:

https://www.shopify.com/legal/privacy

You can learn more about Google’s privacy practices at:

https://policies.google.com/privacy

We may also disclose information when you direct us to do so or otherwise provide your consent.

Targeted Advertising and Your Privacy Choices

We use personal information collected through cookies, pixels, and similar technologies to measure advertising and provide targeted advertisements. Although we do not sell personal information for money, some privacy laws may define the disclosure of online identifiers and browsing activity to advertising partners as a “sale,” “sharing,” or use for “targeted advertising.”

Where applicable, you may opt out through the Your Privacy Choices or Do Not Sell or Share My Personal Information link on our Site. You may also manage non-essential cookies through our Cookie Preferences tool.

TikTok users can control the use of off-TikTok activity for advertising through their TikTok account:

  1. Open TikTok and select Profile.

  2. Select Menu, then Settings and privacy.

  3. Select Ads.

  4. Adjust the setting for using off-TikTok activity for ad targeting.

You can learn more about TikTok’s advertising controls at:

https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data/control-your-off-tiktok-data

You may also opt out of certain participating advertising services through the Digital Advertising Alliance at:

https://optout.aboutads.info/

These choices generally apply to the browser or device where you make them. Clearing cookies, using a different browser, or using another device may require you to renew your choices. Opting out of targeted advertising does not prevent you from seeing advertisements, but the advertisements may be less personalized.

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email. You may still receive non-promotional communications concerning your orders or account.

Do Not Track and Global Privacy Control

Because there is no consistent industry standard for responding to browser-based “Do Not Track” signals, the Site may not respond to those signals.

Where required by applicable law, we recognize the Global Privacy Control signal as a request to opt out of the sale or sharing of personal information and targeted advertising for the browser or device sending the signal.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

  • Request access to the personal information we maintain about you;

  • Request correction of inaccurate personal information;

  • Request deletion of your personal information;

  • Obtain a portable copy of certain personal information;

  • Opt out of the sale or sharing of personal information;

  • Opt out of targeted advertising;

  • Withdraw consent where processing is based on consent; and

  • Appeal our decision concerning a privacy request.

To exercise a privacy right, contact us using the information below. We may need to verify your identity before processing your request. An authorized agent may submit a request on your behalf where permitted by law. We will not discriminate against you for exercising an applicable privacy right.

European Privacy Rights

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process personal information as necessary to fulfill our contract with you, comply with legal obligations, pursue legitimate business interests, or based on your consent.

You may have the right to access, correct, delete, restrict, or object to our processing of your personal information and to request data portability. You may also withdraw consent and lodge a complaint with your local data-protection authority.

Your personal information may be transferred to and processed in countries outside your country of residence, including the United States and Canada, where privacy laws may differ.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.

When personal information is no longer required, we may delete or anonymize it, subject to applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Third-Party Websites

The Site may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content of those third-party services. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, or legal obligations. The revised policy will be posted on this page with an updated “Last updated” date.

Contact Us

For questions, complaints, or requests concerning this Privacy Policy or our privacy practices, contact:

Hanley’s Foods, Inc.
Contact Us Page
Phone: 225-366-0992
Mail: P.O. Box 1751, Prairieville, LA 70769, United States

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